1. Information we collect
- Business details — agency name, license number, contact information, address, and description you provide during onboarding.
- Account details — the name and email of the person managing the agency account.
- Listing data — the packages, hotels, and flights you create, and the inquiries and proposals attached to them.
2. How we use your information
- To review and approve your agency and listings.
- To display your public agency profile and listings to pilgrims.
- To route pilgrim inquiries and custom package requests to your account.
- To communicate with you about your account, listings, and plan.
3. What's shown publicly
Your agency name, logo, description, location, and approved listings are shown publicly to pilgrims browsing the marketplace. Your account email and internal review status are not shown publicly.
4. Who we share it with
We do not sell your business or account information to third parties. Pilgrim contact details you receive through an inquiry should only be used to handle that inquiry.
5. Data retention
We keep your agency and listing data for as long as your account is active, or as needed to meet legal and accounting obligations.
6. Security
We use industry-standard measures to protect your data, including encrypted connections and access controls.
7. Changes to this policy
We may update this policy from time to time. Material changes will be reflected on this page.
8. Contact us
Questions about your data? Reach us via the Contact Us page.